Account Credits can be issued for a number of reasons (classes we cancel, referral credits, overpayment, etc). If you have an Account Credit it will show on your account pages and during checkout. You will also be sent an email informing you of the credit.
A credit can be issued as a day pass, month credit, or a monetary credit, depending on the reason for the credit and how you want to use it. You can use a credit on any order and you can use day pass credits to purchase part of a month and pay the balance for the rest.
Credits and instructions for use are listed as a note on your account. It does not come off your total in the cart unless you manually adjust your order. We have a Use My Credit product so that you can add a monetary credit to your cart as a negative amount and adjust your final cart total. We will then process your order and adjust your total credit.
You can also apply day pass credits to your order of a pass, or to prorate a month. If you get confused, email us or just place your order and leave a note. As long as the ordering department gets a note or email, and as long as your total payment comes out right, we can figure it out! If your order goes to PayPal with the wrong total, they will just charge you the listed price, so be sure to check before paying!