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Frequently Asked Questions
Policy and Product Updates 2016-2017
Please visit our Policies page for any questions not addressed here.
It is possible that your email has an error or that it is different from our records. Also some email providers may have delays or blocks placed on bulk email. Please send us a request for email verification or consider using a different email address for your account.
In the upper right corner by the login, and also on the login page, there are links to reset a password or get a new account. Please DO NOT get a new account if you already have one! Contact our office if you are having trouble. If you just need a password, use the reset link and an email will be sent to you automatically within 5 minutes. If you do not see one, and it is not in spam, we can do a manual reset. We cannot tell you your old password since those are hidden for security reasons.
- You can manage your individual class/park emails under My Account>My Parks.
- If you want to stop getting all bulk mail, including rain notices, makeup notices, reminders, promotions, etc, you can click the unsubscribe button on your My Account page.
- If you want to shut down your account completely, please contact us.
We accept PreK to 12th grades (3-18 years old) for our classes. However, please keep in mind that some young children are more ready to participate in structured classes than others. Also each park and sport may have a different age grouping, and some locations may be more appropriate for a young child. Some sports may also be easier and safer for your young child than others. If desired, your child can be evaluated by the instructor for participation in that sport. You must stay nearby if your child is in PreK, and you are allowed to come on the field to help your child as needed. In some cases it may be required that you participate with your child.
Some children are better able to focus on an activity than others. However, we cannot accept a child younger than 3. If your child is ready at age 3 we will admit him/her on a trial basis. The final decision lies with our staff, and if we feel that your child is not ready, please wait a few months or wait for a different sport. If you are not sure of your child's readiness, please notify EMH Sports so that arrangements can be made for an evaluation.
A Trial Class or private session may be required in order to have an evaluation.
Each individual sport must be requested, but you may enroll in more than one sport at a time. Once you are enrolled, an email confirmation will be sent. We ask that if you later decide not to attend a particular sport, that you let us know so that we may remove them from the active roster. A cancellation fee may apply if you do not cancel before class starts.
If you sign up for a particular day, your child must attend that day and location for the duration of that sport. This is because we work off of active attendance rosters for staffing. You may change to a new sport and location the following month if you notify us.
If you must change locations in the middle of a sport session you will have to pay an extra fee out-of-pocket to cover the administrative costs. Please contact us directly for more details.
To change or cancel your order, please submit a change request. If the sport has not yet started, there is no charge.
If classes have already started, whether or not you have attended, you will be charged a fee to change mid-session. If you prefer to finish out the sport and change for the next sport, you may do so at no cost.
We have a "No Refund" policy if you decide to cancel once classes start. You may be able to get a credit, but you need to notify us immediately and not wait. The cancellation fees increase if several weeks have passed.
Children who excel in a particular sport may be moved to another group more in line with their skills if the instructor agrees. This does not mean, however, that they will remain with the older group for all sports. Our goal is for the children to learn, but to also have fun with others of the same age. Besides getting exercise, they are socializing and learning valuable skills and making new friends. Keep in mind that at many park locations there are only 1 or 2 age groups. We will try and accommodate skills and age levels when appropriate.
You may bring a visitor to watch a class, but no child will be allowed to participate in class unless they have gone through the full registration procedure.
We offer a trial class if your friend wants to try out a sport. You or the child's parent can preorder this pass online. The cost is more if you try to pay a coach that day.
We offer a free "Bring a Friend" the first day of each sport. On those days you may sign up your friend for free if they are new to our program. (Preorders only!)
In no case can a guest walk up at the park and register without their parent present to sign forms. Coaches cannot give exceptions!
Although our PE classes focus on homeschooled students, we do accept public school students.
If you wish to attend a single class the enrollment procedure will the same as if you are signing up for a full month. However when you place your order, you may purchase a trial class option for one day.
We will send you a Day Pass that can be used for a single date and location of your choice. If you decide to sign up for the rest of the month you can return to the site and place a new order.
You are also welcome to come to the park to watch a class at no charge.
We welcome all students to our PE Classes. However, some children may require one-on-one instruction. Please give us a call for an assessment.
Our policy is that payment and a signed permission form (by a parent or a guardian) must be received in our office before any student can attend our classes. No exceptions. Our coaches do not have the authority to handle registration. If you are not present, we have to call the office, verify your permission forms, collect or approve payment, etc. Please make sure your child is clear to play before sending them to the park.
Yes, sometimes the forms are incomplete or have not yet been cleared. When we cannot approve a student’s form in advance, we will ask that another be completed that day for safety reasons.
If any personal data has changed you may also be asked to sign a new form. The forms cannot be edited for legal reasons, so when information changes, a new one must be created.
The form must have a valid signature by a parent or legal guardian to be accepted, and all information must be complete. If anything is wrong with the form, or with the data used to autofill the form, we must receive a new corrected one.
We must have one form per child each school year.
No. Once we have your child/children’s form on file, it is good for the entire school year. However, if any student information changes during the year, you should contact our office to see if a new form must be submitted.
We will need you to register your children with us for each sports class you want to attend and make sure that your payment and required forms are complete before the first class meeting. Payment and registration will not be accepted at the park, but can be completed through our website. All families will receive an email confirmation prior to the start of each new sports class if your registration is complete.
There are 4 one-hour class meetings per sport, usually once per week.
Our lesson plans vary for each age group, but for each sport we go over the basic skills and strategies, gradually adding new concepts each week. Only the first portion of the class is spent in lessons, drills, and warm-ups. We also give the students plenty of time to play games.
Our focus is fun, fitness, and friendship! You may read our P.E. Course Descriptions for an overview of each sport.
EMH would prefer that parents don’t leave the park during P.E. classes. PreK children may not be left at the park - you or a responsible parent must be close to your child's team at all times!
If you must leave an older child, please sign the check-out book and be sure to let the EMH instructor know who your child/children are and that you are leaving. It is imperative that you also sign back in before leaving the park. Our instructors have other obligations after class, so your assistance in picking up your child/children on time is greatly appreciated.
EMH provides equipment for each sport. If your child wants to use their own, please make sure their name is on it and that they keep track of it after class. EMH is not responsible for any lost or broken equipment brought to our programs.
EMH lists on the web site holidays in which PE classes are not held. EMH instructs students from dozens of homeschools that take different break times throughout the school year. Therefore, it is not feasible for us to follow any particular schedule.
If it has rained the day before your class or is raining before class starts, please check your park page or the website cancellation page . Notices will be in both places.
In most cases we will try to hold class. In some cases the park will not permit us to play on a wet field and we will be forced to cancel. If the coach feels that the class cannot continue he will cancel class.
If there is to be a makeup class, the park page will list the new day/time and a group email will also be sent. If you cannot attend a scheduled makeup, you can request a free Day Pass to another location.
If you choose not to attend a class due to bad weather, you will not get a credit or free pass unless we cancel class. You will need to purchase a Day Pass to makeup your missed day.
Our pricing varies depending on how many classes you buy, the date that you order, how you are paying, etc.
A month of P.E. Classes (4 weeks for each sport) is cheaper than single days.
We have 3 levels of classes:
Clinics and camps are also available and have variable pricing.
See our Pricing page for more information.
EMH accepts Personal Check (mailed, not dropped off in person), or POs from schools using VCI/EU funds. The EMH website also accepts Pay Pal, which makes it easy to pay with Credit Card or Bank Transfer. Cash is not accepted at the park since our instructors are there to teach and will not be handling enrollment.
If you are using Purchase Orders from your VCI/EU/EMR funds, please make sure your PO’s have your child’s name, park location, and city listed on them. PO’s must be received before each new sport class begins. If we do not receive your PO by the first day of class and you still want to participate, you will be asked to make a deposit. You may have PO’s sent to us for a semester at a time. If you are having a problem getting your PO’s in before a class starts, please contact us.
For those using private pay, payment is due before the first day of each new sports class unless arrangements are made with our office. If payment is not received, your child will not be on the roster.
You may mail payment to our office, but we cannot accept payments at the park. Our coaches do not have time or authority to handle registration procedures, including accepting funds. Late fees will apply if you do not have your registration issues cleared by the night before class.
You may make online payments with our website using PayPal even if you do not have a PayPal account. From the secure PayPal website you can use a Credit Card or Bank Transfer. Click here to make a payment.
You will need to talk with your facilitator and have them forward funding clearance to us with your child’s name, park location, and sport. Of course, you must also have funds available.
If we do not receive your approval by 5:00 PM the night before class and you still want to remain on the roster, you will need to make a deposit. Deposits are also required if you want to buy single dates or use discounted pricing. Read more...
EMH will work out financial arrangements with parents who have 3 or more children and are paying out-of-pocket. For P.E Classes, click here. For other questions or arrangements, please contact us.
EMH Sports does not offer refunds or partial refunds unless we cancel class. Once your child is enrolled, that space is reserved for your child for the month. If you have not attended any classes and wish to cancel, please contact us ASAP. There is a cancellation fee for classes that have already been held when you cancel.
Once the instruction begins, your payment has reserved the space for that sport class, so no refunds or rollovers are given. You can choose to buy a Makeup Pass if you do not attend a prepaid week, and then you can use that pass for any location or future sport.